Notifications

User Agreement - we changed the User Agreement to remove references to eBay Inc. and to members of the eBay corporate family.

User Agreement - we changed Section 1 to reflect the immediate effect of revised agreements, notices and policies upon publication.

Contracting Entity - we changed Section 2 to update the address of the relevant StubHub contracting entities.

Buying Tickets - we changed Section 9 to clarify that StubHub will provide refunds or credits if an event is cancelled and not rescheduled.

Event Cancellations, Postponement and Other Event Changes - we changed Section 11 to clarify that StubHub will provide refunds or credits if an event is cancelled and not rescheduled.

Arbitration Procedures - we changed Section 22 to update the recipient name and address for sending a Notice of Dispute.

Opt-Out Procedure - we changed Section 22 to update the recipient name and address for sending an Opt-Out Notice.

Force Majeure - we added Section 26 to implement a force majeure provision.

Notice of Infringement - we changed Appendix 1 to update the recipient name, address and phone number for StubHub's designated agent.

Global User Agreement - we now have a single user agreement that is applicable to all customers no matter where they are be located; this means it will be easier to list, sell and buy tickets from your preferred international StubHub website no matter which country the event is located in. The Global User Agreement replaces all other user agreements that previously were only applicable to customers based on their choice of which international StubHub website to use.

Contracting Entity - we changed Section 2 to notify users that, effective October 1, 2018, those who buy or sell tickets to an event located in Canada are contracting with StubHub Canada Ltd.

Contracting Entity - we changed Section 2 to reflect the fact that a customer’s contracting entity may vary according to the location of the event for which they’re purchasing or selling a ticket.

International Transactions - we added Section 12 to describe the rules that apply to sellers and buyers of tickets for international events. An international event is an event that takes place in a location that’s different to the location of the international StubHub website where the ticket is listed for sale.

Applicable Laws and Jurisdiction - we changed Section 21 to show the choice of law and jurisdiction for non-U.S. residents.

Legal Disputes – we changed Section 22 to reflect changes to the arbitration procedures.

Country-specific Additional Provisions - we added Section 24 to show a list of additional country-specific provisions that apply to customers based on their country of residency.

User Privacy Notice - we changed the User Privacy Notice to remove any reference to global privacy standards.

User Privacy Notice - we changed the User Privacy Notice to remove references to eBay Inc. and to members of the eBay corporate family.

User Privacy Notice - we changed the Contact Us section to update the name and address of the Global Privacy Office.

Global User Privacy Notice - we now have a single User Privacy Notice that is applicable to all customers no matter where they are be located.

Data Controller for Canadian residents – we changed the data controller for Canadian residents to StubHub Canada Ltd.

Data Controllers - we changed the "Scope and Content" section to show a revised list of data controllers.

Social Sharing - we changed the "Choice" section to show additional social sharing options.

Mobile Privacy Notice - we changed the Mobile Privacy Notice to remove any reference to global privacy standards.

FanProtect Guarantee - we changed the FanProtect Guarantee to clarify that StubHub will provide refunds or credits if an event is cancelled and not rescheduled.

Dropped Sales - we changed Section 3.3 to show the increased administrative fee for dropped sales for events located in the United States or Canada.

Invalid Ticket Charge - we changed Section 3.3 to show the increased administrative fee for tickets are reported by the buyer as not valid for entry.

Administrative Fee - we changed Section 3.3 to show the decreased administrative fee for failing to resolve or assist in the resolution of dropped sales or invalid tickets.

Global Seller Policies - we now have a single set of Seller Policies that is applicable to all sellers no matter where they are be located.

Dropped Sales - we changed Section 3.3 to show the increased administrative fee for dropped sales for events located in Germany. This ensures this policy is harmonised across Europe.

Getting Paid for Your Ticket Sale - we changed Section 5.1 to clarify payment timings for events located in the U.S. and Canada. This is to recognise that certain events or certain situations may require payment to be made 5 to 8 days after the event takes place.