Secure information and guarantees

What is StubHub?

StubHub is the world’s largest ticket marketplace with tickets available for more than 10 million live sports, music and theater events in over 40 countries. We enable fans to buy and sell tickets whenever and wherever they are through our desktop and mobile experiences.

Owned by eBay, StubHub reinvented the ticket marketplace in 2000 and continues to lead it through innovation. Our innovative mentality led to the introduction of the first ticketing application, the first interactive seat mapping tool, 360 degree virtual views of venues, and technology to help fans price their tickets and find the best value on seats.

Stubhub has developed more than 60 strong business partnerships in the MLB, NBA, NHL, MLS, NCAA, and with AEG and AXS Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in May 2016, StubHub has expanded into over 40 additional markets.

Why are there different prices?

Sellers create their own listings and set the price they think is appropriate. Tickets are not all the same price because each vendor can set their own price range, which may not be the same as the amount they purchased the ticket for. So here at StubHub you can find tickets for higher or lower than the original box office price.

Is StubHub a secure site for buyers?

Thanks to our payment system, StubHub is the safest way to buy tickets. The seller will not receive the sale amount shown on the listing until the buyer has attended the event. This is our way of ensuring the ticket is original and corresponds to the venue the buyer has chosen. In addition, no card or bank details are disclosed to the seller, guaranteeing a secure transaction.

Is StubHub a secure site for sellers?

The seller is guaranteed automatic payment of the sale amount after the stipulated number of days after the event has passed. If there is any problem with the buyer's payment, StubHub absorbs all losses, thereby protecting the seller from any loss or inconvenience.

Do you have a customer service?

Yes, we have support around the world. We rely on both local offices and a personalized customer service that is adapted to the needs of each individual market. This way we are always at hand to help users, in their own language, with precise information regarding the purchases, sales or events. You can contact us at help@StubHub.co.za.

How are tickets delivered?

Once the purchase has been confirmed, we will inform the seller how to send the tickets to the address provided by the buyer. We guarantee that every ticket listed on our website will arrive in time for the event. For last minute purchases, tickets are hand-delivered in locations close to the venue or stadium. This is to avoid any unexpected problems and guarantees tickets will arrive safely.

Many of the tickets are similar. How do I know which one to choose?

Here are some suggestions to remember when selecting your tickets:

Why buy your tickets at StubHub?

The Stubhub promise

What is StubHub’s FanProtectTM guarantee?

With our FanProtectTM guarantee every order is 100% guaranteed, with customer service all the way out to your seat. We back every order so you can buy and sell with total confidence.

FanProtectTM for buyers

FanProtectTM for sellers

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